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UX Researcher

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About MKB Fintechlab

Fintechlab is the CEE region’s leading Fintech innovation lab and startup accelerator, backed by MKB Bank. Based in Budapest, Hungary, we build a community of innovators, incubate and invest in startups and broker technology partnerships between MKB and the startup world.

Our team is built on 3 core values: excellence, collaboration, and value-creation. We strive for perfection in our daily work and put a significant emphasis on delivering excellence to our partners and stakeholders. We are working with MKB Bank on building the bank of the future, which includes involvement and leadership in digital products and value propositions.

Becoming MKB Fintechlab’s Experience Designer is a unique opportunity to get a 360-degree view on innovation in the financial services sector - from internal product development to working with startups. We are looking for a creative and entrepreneur at heart who will join us in building the future of financial services.

MKB Fintechlab’s design journey

We are creating solutions that solve real customer problems both in the physical and digital space. To enhance our capabilities, we are building a multidisciplinary team of experienced leaders, researchers, and designers. We work hand-in-hand with MKB Bank to accelerate its digital transformation and integrate the design thinking and customer experience approaches into their organization. With this toolkit under our belt, we can consciously design customer experiences that truly fit user needs.

Role description

We're looking for User Experience Researchers to help us to build the bank of the future. You will work in our experience researcher team to create a deep understanding of people, their expectations, and needs and help us identify the real problems to solve - so we can build an experience that helps our customers live a healthier financial life.

As a UX Researcher You will...

  • Be capable of running in-depth research studies, comfortable with metrics, and
  • synthesizing and presenting many data.
  • Support design and product teams to design breakthrough digital propositions that create value for people
  • Align user research plans and activities with organizational objectives and priorities
  • Share insights with the organization and externally in creative ways to increase empathy and stakeholder engagement

Soft skills:

You're proactive, adaptable, humble with a positive mindset

Key Requirements

  • You've been conducting research for at least 2 years.
  • You're comfortable working with qualitative and quantitative methods, and you enjoy in-depth interviews, remote research, ethnographic studies, usability testing, surveys.
  • You exactly know how to connect different sources of insight to provide a fuller picture of the truth.

What we offer

  • An entrepreneurial, creative and international team based in Budapest
  • A chance to collaborate in the process of the digital transformation at a leading Hungarian bank and the new Holding Bank
  • A cool co-working office in downtown Budapest
  • Plenty of opportunities for professional and personal development
  • Flexible working hours
  • Competitive salary

Are you interested?

Apply

Are you interested?

Apply

Are you interested?

Apply